Frequently asked questions

Getting Started

How do I create a Noselabo account?

Open Sign up and enter a username, your email, and a password. Use the verification email to confirm the address. Google sign-in is available when configured. Creating an account does not subscribe you to the newsletter. Create an account.

Do I need to verify my email?

Verification confirms that you control your account email. Open the link from your email, then select Verify your email. The link expires after 24 hours and works once. If needed, use Resend verification in your account banner. Check spam before requesting another link.

Is Noselabo free to use?

Noselabo is an independently run hobby project operated by an individual. You can browse and create an account without paying. Ko-fi tips are optional and do not purchase ownership, an investment interest, guaranteed features, priority support, or continued operation. Tipping does not subscribe you to the newsletter. Read the terms for availability, support, and payment details.

What browsers are supported?

Noselabo is a responsive web app. Keep your browser up to date and enable JavaScript for interactive features. Reading the public journal also works without JavaScript. If something fails, contact support with your browser, device, and the page involved; do not include passwords or email-link tokens.

How do I navigate the site?

The four primary destinations are Discover, Lab, Community, and Me. Discover contains search, the Category Nebula, and journal reading. Lab contains fragrance experiments. Community contains public discussions. Me contains My Shelf, private records, profile, and settings.

Where can I find fragrance guides?

Open The Journal or Fragrance guides from Discover or the footer. Start with sampling, notes and accords, wearing, or collecting. Our guides do not claim to authenticate products or predict how a fragrance will perform for everyone.

Account Management

How do I change my password?

When signed in, open Me → Settings → Security to change your password. If you cannot sign in, use password reset. Reset links expire in one hour and work once. A successful password change ends existing sessions; sign in again on your devices.

How do I delete my account?

Open Your data rights or account settings to review export and deletion controls. Export anything you want to keep first. Read the confirmation carefully: account deletion is irreversible. Contact support for data-rights requests that the download or self-service flow does not cover.

Can I change my username?

Open Me → Settings → Profile and save an available username. Use letters, numbers, and underscores. Your account remains the same when the username changes. If a name is unavailable, choose another rather than creating a duplicate account.

How do I update my profile picture?

Open your profile settings and choose an image for your avatar. Use a supported image format and stay within the size limit shown. If uploading fails, keep the original file and retry. Do not upload someone else’s photo without permission.

How do I join the newsletter?

Use Subscribe in the footer and confirm using the email we send you. Joining is separate from registration and Ko-fi support. You are not subscribed until you confirm. The confirmation link expires in 24 hours.

How do I unsubscribe from marketing emails?

Use Unsubscribe in a journal email. The page asks you to confirm the action; supported inboxes also offer one-click unsubscribe. You do not need to sign in. Account security and payment-related messages are separate from marketing.

Why does a link say it is expired or already used?

Reset and verification links are single-use. A newer request can replace an earlier link. Open the newest message, and request a fresh link when necessary. Simply opening a new confirmation page does not complete the action; use its confirmation button.

How do I connect Google to an existing account?

Sign in to your existing account first, then open Me → Settings → Connected Accounts and continue with Google. Matching email text alone does not authorize a link. If the Google identity already belongs to another account, contact support rather than creating more accounts.

Will I receive a thank-you after a Ko-fi tip?

After a verified payment notification reaches Noselabo, we queue a branded thank-you to the email supplied by Ko-fi. This is separate from Ko-fi’s receipt and is not a tax receipt. Email delivery may take time. Keep your Ko-fi receipt if you need support.

Wardrobe Features

How do I add fragrances to my wardrobe?

Open a fragrance and choose the relationship that fits: Own, Want, or Sampling. Find your saved fragrances under My Shelf in Me. Check the exact fragrance and concentration before saving. Personal bottles that are absent from the catalog can be kept as private fragrance records.

What are the different wardrobe views?

My Shelf offers the views exposed in its view selector. Changing the view changes how your saved fragrances are presented; it does not change ownership or make private records public. Choose the layout that is easiest to use on your device.

How do I organize my wardrobe?

Use shelf relationships and the available filters to find owned fragrances, a wishlist, or samples. Keep a manageable shortlist while testing. Build a fragrance wardrobe explains how to organize around real use rather than a collection target.

Can I track how much perfume I have left?

Use the quantity or remaining-amount controls available for a saved bottle. Values you enter are your estimates; Noselabo cannot measure the contents of a physical bottle. Keep separate notes when you own multiple sizes or versions.

How do I remove fragrances from my wardrobe?

Open the fragrance’s shelf controls and remove the relationship or record you no longer need. Check the action before confirming. Removing a fragrance from your shelf does not remove the shared catalog entry for other people.

What is Shelf View LED lighting?

Shelf presentation options are decorative. They do not affect the fragrance data, ownership relationships, or privacy settings. Use the controls that appear in your current shelf view; availability can vary by platform.

AI Organization

How does AI categorization work?

When you deliberately use an AI organization feature, it suggests categories based on the information submitted to that feature. Treat the output as a suggestion and review it. AI output is not a medical, authenticity, or ingredient-safety assessment. Read the privacy policy before sending personal text.

Is AI categorization accurate?

AI suggestions can be incomplete or wrong. Compare them with the actual fragrance record and your own experience. Keep uncertainty visible and report catalog mistakes instead of treating generated descriptions as verified facts.

How do I use AI to organize my wardrobe?

Use only the organization actions available in your account and review suggested changes before relying on them. Discover’s ordinary search and scent-family browsing remain useful without AI organization. Contact support if an action fails rather than repeatedly submitting the same request.

Reviews & Ratings

How do I write a review?

Sign in, open the exact fragrance, and use its review control. Describe what you noticed, the version you tried, and relevant wearing conditions. Remove personal information before publishing. A review is public; use a private record for personal memories.

Can I edit or delete my reviews?

Use the controls on your own review to edit or delete it. You cannot edit another person’s review. To report abuse or an inappropriate contribution, use the report control or contact support with a link.

What makes a helpful review?

A helpful review separates what you noticed from what you prefer. Include the exact version and the limits of your test. Disclose gifts or commercial relationships. Read and write useful perfume reviews offers a practical checklist.

Search & Discovery

How do I search for fragrances?

Start in Discover and search by fragrance or house. Use available note and family filters to refine the result. Open the exact record to check concentration and details. If you cannot find a bottle, try a shorter name or keep it as a private record while asking support about the catalog.

How do I find similar fragrances?

Explore the Category Nebula in Discover and compare the notes and accords of fragrances you enjoy. Shared notes are a starting point, not a guarantee that two fragrances smell alike. Fragrance families explains a useful way to navigate.

Troubleshooting

The website is loading slowly

Check your connection, reload once, and try the same page again. If a saved-data request fails, keep any text you have written before refreshing. Contact support with the page, approximate time, device, and browser. Never send passwords, session tokens, or a complete reset URL.

I can't log in to my account

Use your username or account email with your password. If you created the account through Google, continue with Google. Repeated failures can temporarily lock an account. Wait before retrying, or use password reset for a password account. Support will not ask you to send your password.

Images or bottles aren't displaying correctly

A catalog image may be unavailable even when the fragrance record exists. Retry once and report the exact fragrance if the problem persists. Do not assume a missing image means a bottle is unauthentic or discontinued.

My verification or reset email has not arrived

Check spam and the address you entered. Request a fresh link if the previous one expired. If email recovery is temporarily unavailable, try again later or contact support. Do not forward a verification or reset link to anyone.

Privacy & Security

How is my data protected?

Noselabo uses password hashing, session controls, and owner checks for private records. No online service can promise absolute security. Protect your email account, use a unique password, and report suspected unauthorized access promptly. See the privacy policy for processing details.

What data do you collect about me?

Depending on your use, records can include account details, shelf entries, private fragrance records, reviews, Community activity, preferences, support requests, security logs, and optional newsletter consent. Ko-fi callbacks provide payment-related information used to record support and send a thank-you. Your card details are handled by the payment services.

How do I export my data (GDPR)?

Use the authenticated export in Your data rights or Settings. The download identifies the included categories. Contact support to request information or records outside that download, including any applicable retained records. Store exports securely because they can include private notes.

What are cookies and how do you use them?

Essential cookies support sign-in and security. Browser storage can remember preferences and local records. Optional analytics requires consent. Newsletter consent is separate from cookie choices. Read the cookie policy, and change your choices using the available privacy controls.

Does a Ko-fi tip subscribe me to marketing?

No. A tip can produce a payment-related thank-you, but it does not create a newsletter subscription. Join the newsletter separately if you want journal emails. Your visibility choice on Ko-fi is not permission to publish your email address.