Troubleshooting

The website is loading slowly

Check your connection, reload once, and try the same page again. If a saved-data request fails, keep any text you have written before refreshing. Contact support with the page, approximate time, device, and browser. Never send passwords, session tokens, or a complete reset URL.

I can't log in to my account

Use your username or account email with your password. If you created the account through Google, continue with Google. Repeated failures can temporarily lock an account. Wait before retrying, or use password reset for a password account. Support will not ask you to send your password.

Images or bottles aren't displaying correctly

A catalog image may be unavailable even when the fragrance record exists. Retry once and report the exact fragrance if the problem persists. Do not assume a missing image means a bottle is unauthentic or discontinued.

My verification or reset email has not arrived

Check spam and the address you entered. Request a fresh link if the previous one expired. If email recovery is temporarily unavailable, try again later or contact support. Do not forward a verification or reset link to anyone.